Terms & Conditions

GENERAL

These terms and conditions apply to all transactions placed online, by email, by phone or by mail with ZEBOOSE.COM (Zeboose Ltd). Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

ORDERING

✓  Major Credit/Debit Cards Accepted

The simplest and quickest way to order is via http://www.zeboose.com. You may also order by phone on 020 8144 0202 from the UK or +44 20 8144 0202 from overseas. Or you can order via email using info@zeboose.com. Ordering online will immediately guarantee an item for you. Alternative methods will not.

We are delighted to accept payment by any of the following methods:

• Credit/Debit Card
• Sterling Cheque (made payable to Zeboose Ltd) drawn on a UK bank
• Direct Transfer to our UK bank (details on request)
• Crypto (Bitcoin, Ethereum, Litecoin)
• Paypal

Online transactions are via secure server. All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. We accept American Express, MasterCard, Visa, Delta, Switch, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder. Orders will not be dispatched, regardless of payment method, prior to funds having been cleared.

Express checkout options online include AmazonPay, ApplePay, ShopPay and PayPal.

Prices include UK VAT where applicable.

SECURITY

✓  Safe & Secure Online Payments

Enjoy peace of mind and absolute confidence when ordering online via the Zeboose superstore. The site employs state-of-the-art secure socket layer (SSL) technology to ensure your details are safe and the information you provide is fully encrypted (meaning it cannot be read by third parties). Your browser will confirm you are shopping in a secure environment.

DELIVERY

✓  Speedy Worldwide Dispatch

Orders are dispatched as quickly as possible. And typically a day after receipt subject to payment having been cleared. Delivery times are 3-10 working days for the UK, 7-10 working days for Europe and 7-15 working days for the Rest of the World. For stock held in the UK, delivery to a UK address is typically 3-5 working days. For stock held in Portugal, delivery to a UK address is 7-10 working days. Deliveries from Portugal are always sent via tracked and signed-for services.

Orders are not dispatched on Saturdays, Sundays or public holidays.

Delivery costs are minimal or FREE (for UK orders over £100 and overseas orders over £150). Maximum standard UK delivery is £5, but typically £1 to £3 for most items. UK orders over £100 are sent free via an appropriate tracked and signed-for service. Due to inconsistencies with certain overseas postal delivery services, all European and Worldwide orders are sent via tracked and signed-for services. This is free for orders over £150.

All orders are sent using Royal Mail and well established courier companies like Parcelforce, FedEx, DHL and CTT.

Items sent standard delivery are done so at your own risk. For your security, we obtain a Proof of Posting for all such orders. It should be noted that standard delivery items are sent subject to Royal Mail's terms and conditions. This will require the purchaser to make any claim for compensation through their postal service. Zeboose Ltd will do all that it reasonably can to support such claims.

We are happy to quote for additional insurance or alternative delivery methods.

EXCHANGES & RETURNS

✓  30-Day Money Back Guarantee

We want you to be completely satisfied with anything you purchase from ZEBOOSE.COM. And we want your repeat custom. So if you are unhappy with any items supplied, please contact us immediately so we can agree the best course of action to address any issues to your satisfaction. You must contact us within 30 days of receipt otherwise we reserve the right to refuse any claim in part or whole.

If the problem is our fault, we will either replace the items or fully refund your purchase price plus postage (if applicable) for the returned items without question.

If the problem is not our fault, we will either replace the items or fully refund your purchase price. We will, however, expect you to pay any postage or additional costs incurred.

An item is not returnable if, subsequent to receipt by you, it has been immersed in water or other fluid, marked by an Expert or an Expert Committee, or treated or damaged by any process whatsoever.

PRIVACY POLICY

✓  Absolute Confidentiality & Integrity

Following is how Zeboose Ltd uses and protects any information you volunteer while using our services like placing an order, joining our email newsletter or submitting a 'wants' list.

We may collect your title, name, address, contact telephone numbers, email address, order and payment details. These details may be forwarded securely to other parties in order to fulfil your order only. For instance, our delivery and payment partners.

We will collect and store information about you to allow us to process and fulfil any order requirements and to provide you with information to keep you up to date with products, services or promotions. 

When registering your details or subscribing to the newsletter online, you do so on the understanding that you are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.

We will never sell your information.

In addition to the information you supply us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998.

We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to your needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.

You can choose to accept or decline cookies. All web browsers automatically accept cookies. You can modify your browser security settings to block cookies although you should be warned that changing cookie settings can adversely affect the performance of the Zeboose website.

Your Information may be disclosed if required to do so by any law or other regulatory or government authority.

SPECIAL OFFERS

ZEBOOSE.COM features occasional special offers and discount deals promoted online, by email and via other means. Unless otherwise specified, these promotions terminate three months after introduction.

Zeboose Ltd reserves the right to amend or withdraw any offers made online, by email or any other means without notification.

COLLECTABLES AS INVESTMENTS

Zeboose Ltd recognises stamps and other collectables may gain or drop in perceived value. And while we're delighted to advise collectors and investors based on market conditions, trends and experience, anything offered via ZEBOOSE.COM is sold without guarantees as to future merchantability. What we do promise is genuine stock which can be backed by Certificates of Authenticity (at the buyer's cost).

Stamps and certain other collectables are not designated investments for the purposes of the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001 and consequently are not subject to regulation by the Financial Services Authority (FSA) or otherwise. Which is a moot point as Zeboose Ltd does not pretend to offer any items with investment potential.

PRODUCTS, PRICES & CONTENT

While every effort is made to ensure that images and colours depicted on the site match as closely as possible those of the actual items, there may be colour and other variations due to technical limitations.

The majority of products listed are unique meaning associated images are wholly representative. In other words, what you see is what you get. Exceptions include more common commemorative sets, definitive series and miniature sheets; generic images may be used in such instances.

Written descriptions are unlikely to include reference to product characteristics clearly visible from accompanying images. Purchasing decisions should be made using a combination of written description and accompanying image(s). Further clarification is available by emailing info@zeboose.com or calling 020 8144 0202 from the UK or +44 20 8144 0202 from overseas.

All prices are shown in pounds sterling (£ GBP) and are inclusive of UK VAT (where applicable) at the current rate unless clearly stated. Prices can be viewed in other currencies, including euros (€ EUR) and dollars ($ USD). These are spot conversion rates for guidance only. You will be billed in £ GBP at the rate specified by each item description in the ZEBOOSE.COM store.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on this website, via email or other printed matter by Zeboose Ltd is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on this web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

OWNERSHIP OF GOODS

All items supplied to you remain the property of Zeboose Ltd until final payment of all sums owing in respect of those items has been received in full by Zeboose Ltd.

COMMENTS & COMPLAINTS

If you wish to comment or complain about any aspect of your dealings with us please email info@zeboose.com or write to Zeboose Ltd, PO Box 5161, Street, BA6 0BJ, UK. We will reply within five working days of receipt.

LINKS TO OTHER WEBSITES

ZEBOOSE.COM may contain links to other websites operated by third parties. Zeboose Ltd does not have any influence or control over any such websites and is in no way responsible for the content or privacy policies of these websites. We advise you use caution and refer to these websites' own privacy statements and terms and conditions.

COPYRIGHT ©

The copyright in the contents of this website, including all information, data, text, photographs, graphics, or other materials and the selection and arrangement thereof, and all source code and other material, is owned by or licensed to Zeboose Ltd. All rights are reserved. You do not have any right, interest or title in or to the material unless otherwise expressly indicated.

The trademarks (including Zeboose), service marks, and logos contained in this website are registered and owned by or licensed to Zeboose Ltd. Save as expressly stated, you do not have any right to use, copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit or disseminate them without prior written consent.

Zeboose is a registered trademark (UK00003037542) of Zeboose Ltd.